1. How do you develop a comprehensive social media crisis management plan?
Advanced
Development includes: 1) Risk assessment and identification, 2) Response protocol creation, 3) Team role definition, 4) Communication template preparation, 5) Approval workflow establishment, 6) Stakeholder mapping, 7) Training program development, 8) Regular plan updates.
2. What strategies do you use for post-crisis recovery?
Advanced
Strategies include: 1) Damage assessment, 2) Recovery planning, 3) Message development, 4) Community engagement, 5) Brand rebuilding, 6) Performance monitoring, 7) Learning implementation, 8) Prevention enhancement.
3. How do you measure crisis response effectiveness?
Moderate
Measurement includes: 1) Response time analysis, 2) Message impact assessment, 3) Sentiment tracking, 4) Resolution speed, 5) Brand impact evaluation, 6) Stakeholder feedback, 7) Performance metrics, 8) Learning documentation.
4. What approaches do you use for crisis documentation and learning?
Basic
Approaches include: 1) Documentation systems, 2) Case study creation, 3) Analysis frameworks, 4) Learning extraction, 5) Implementation planning, 6) Team training, 7) Process improvement, 8) Knowledge sharing.
5. What strategies do you use for crisis budget management?
Moderate
Strategies include: 1) Budget allocation, 2) Resource planning, 3) Cost tracking, 4) Priority setting, 5) Emergency fund management, 6) Expense monitoring, 7) ROI assessment, 8) Budget optimization.
6. How do you develop crisis communication templates?
Moderate
Development includes: 1) Scenario identification, 2) Message framework creation, 3) Tone guidelines, 4) Approval processes, 5) Platform adaptation, 6) Testing procedures, 7) Update protocols, 8) Performance review.
7. What methods do you use for crisis scenario planning?
Advanced
Methods include: 1) Risk identification, 2) Scenario development, 3) Response planning, 4) Resource allocation, 5) Team preparation, 6) Testing procedures, 7) Performance evaluation, 8) Plan updates.
8. How do you handle multi-platform crisis management?
Advanced
Handling includes: 1) Platform prioritization, 2) Message adaptation, 3) Resource allocation, 4) Team coordination, 5) Response synchronization, 6) Performance tracking, 7) Impact assessment, 8) Strategy optimization.
9. How do you manage external partnerships during a crisis?
Basic
Management includes: 1) Partner communication, 2) Coordination protocols, 3) Resource sharing, 4) Message alignment, 5) Response collaboration, 6) Impact assessment, 7) Relationship maintenance, 8) Strategy adjustment.
10. What approaches do you use for crisis-related content management?
Basic
Approaches include: 1) Content audit, 2) Message adjustment, 3) Distribution planning, 4) Platform management, 5) Response coordination, 6) Quality control, 7) Performance monitoring, 8) Strategy optimization.
11. What approaches do you use for crisis team management?
Moderate
Approaches include: 1) Team structure definition, 2) Role assignment, 3) Communication protocols, 4) Training programs, 5) Resource allocation, 6) Coordination procedures, 7) Performance monitoring, 8) Team support systems.
12. What methods do you use for crisis simulation and training?
Advanced
Methods include: 1) Scenario development, 2) Training program creation, 3) Role-play exercises, 4) Response practice, 5) Team evaluation, 6) Feedback collection, 7) Process improvement, 8) Regular updates.
13. How do you integrate crisis management with regular operations?
Moderate
Integration includes: 1) Process alignment, 2) Resource planning, 3) Team coordination, 4) Communication protocols, 5) Tool implementation, 6) Training programs, 7) Performance monitoring, 8) Regular reviews.
14. How do you ensure consistent crisis messaging across teams?
Advanced
Process includes: 1) Guidelines development, 2) Training programs, 3) Communication protocols, 4) Coordination systems, 5) Quality control, 6) Performance monitoring, 7) Feedback collection, 8) Process improvement.
15. What strategies do you use for crisis-related community management?
Moderate
Strategies include: 1) Community guidelines, 2) Response protocols, 3) Engagement management, 4) Content moderation, 5) Support systems, 6) Impact monitoring, 7) Recovery planning, 8) Relationship maintenance.
16. What methods do you use for crisis prevention and early detection?
Moderate
Methods include: 1) Social listening implementation, 2) Sentiment monitoring, 3) Trend analysis, 4) Risk assessment, 5) Alert system setup, 6) Team training, 7) Preventive measures, 8) Regular audits.
17. How do you handle real-time crisis communication?
Advanced
Handling includes: 1) Immediate response protocols, 2) Message approval process, 3) Channel prioritization, 4) Stakeholder communication, 5) Team coordination, 6) Public response management, 7) Impact monitoring, 8) Strategy adjustment.
18. How do you manage stakeholder communication during a crisis?
Basic
Management includes: 1) Stakeholder identification, 2) Message prioritization, 3) Channel selection, 4) Update frequency planning, 5) Feedback collection, 6) Response coordination, 7) Impact assessment, 8) Relationship maintenance.
19. What methods do you use for crisis impact assessment?
Advanced
Methods include: 1) Data collection, 2) Metric analysis, 3) Sentiment evaluation, 4) Brand impact measurement, 5) Financial assessment, 6) Stakeholder feedback, 7) Long-term monitoring, 8) Report generation.
20. How do you handle crisis-related media relations?
Basic
Handling includes: 1) Media monitoring, 2) Response preparation, 3) Spokesperson coordination, 4) Message development, 5) Interview management, 6) Follow-up procedures, 7) Impact assessment, 8) Relationship building.
